Support
Help with your account, billing and the platform. You'll hear back from a real person.
Quick answers
I didn't get my sign-in email
Check spam and Promotions; request a new one at /login; links expire after about an hour.
How do I log in?
/login: we email you a secure link, no password needed.
What's the release strategy?
Your personalised release plan, created once when you finish onboarding (on your own or on a 15-minute call).
What do I get for free?
How do I cancel?
Settings → Billing → Manage billing. You keep access until the end of the period you've paid for.
How do refunds work?
How do I update my card or see invoices?
Settings → Billing → Manage billing.
How do I export or delete my data?
Settings → Data, or email us.
Billing, cancellation and refunds
- Cancel any time in Settings → Billing → Manage billing. Access continues to the end of the current paid period; no further charges.
- Monthly plans are not refundable. You can cancel at any time in Settings, and your access will continue until the end of your paid period.
- Yearly plans include a 14-day money-back guarantee from the first yearly payment. After 14 days, yearly plans are not refundable. Exceptions are entirely at our discretion.
- Founding Manager pricing ($19/month) stays locked while your subscription stays active. If it's cancelled, the founding price is no longer available.
- Prices are shown in US dollars. Your bank may apply currency conversion fees.